Returns and Refunds

RETURNS POLICY

Customer satisfaction is the most important element for us! 

We accept returns within 7 days of delivery. Items must be unworn with original tags and clear garment packaging with SKU label.

We do not accept exchanges of any kind. 

To return your product, please contact us to velvetboutiqueusa@gmail.com so we can give you a "Return authorization code". And we will give you instructions on how to ship the item back.

Customer will be responsible for paying shipping costs for returning the item/s.

Once we receive the item we will proceed to submit a refund.  Please allow for 5 to 7 days for processing. 

In the scenario that there was mistake, if customer receives a damaged item or the wrong item, please contact us and make sure you email us a picture of the item and the SKU sticker on the packaging. We will follow up with you as son as you can.