FAQ's

How long will it take for me to get my items?

Shipping time: We process all orders through our US warehouse to ensure fast shipping. US products are delivered in 2-5 business days, and overseas sourced products are delivered in 5-10 business days. 

 

Can I return my items?

We accept returns within 7 days of delivery. Items must be unworn with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with original tags. Please email us to velvetboutiqueusa@gmail.com to get a Return authorization code and give you instructions to ship the item back. Once we receive the unworn item we will proceed to process a refund. Please allow 5 days for processing purposes.

The customer will be responsible for covering any shipping charges to return items. 

If your item is damaged or faulty, please request a refund by sending an email with a picture of the damaged or wrong item along with a picture of the SKU sticker on the packaging to velvetboutiqueusa@gmail.com

 

Can I exchange my item? 

We do not exchange items. You will need to return and get a refund. Then order a new item.

Is your website safe to use?

Yes, of course! We use SSL (secure socket layer) security to ensure that all of your data is encrypted and kept safe at all times.